Privacy Policy – London Harness

Effective Date: April 23, 2026

At London Harness, your trust matters to us. Whether you’re shopping with us in-store or online, we are committed to respecting and protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you share with us.

When you interact with London Harness, we may collect the following information:

Information You Provide to Us:

• Name
• Email address
• Phone number
• Billing and shipping address
• Purchase history
• Information provided when joining our loyalty program or signing up for emails or text messages

Information Collected Automatically

 When you visit our website, certain information is collected automatically to help us improve your experience:

• IP address
• Browser and device type
• Pages visited and browsing behavior

We use your information to provide a thoughtful and seamless shopping experience, including:

• Processing and fulfilling orders
• Communicating with you about purchases or inquiries
• Providing customer service and support
• Managing our loyalty and rewards programs
• Sending email and text communications (only if you’ve opted in)
• Improving our website, product selection, and overall customer experience

If you choose to hear from us, we may contact you via email or text message with updates, promotions, and store news.

Text Messaging (SMS):
By opting in, you agree to receive recurring automated marketing text messages from London Harness. Message and data rates may apply. You can opt out at any time by replying “STOP.”

Email Marketing:
You can unsubscribe from our emails at any time by clicking the “unsubscribe” link included in every message.

We use trusted third-party providers to manage our email and SMS communications securely and responsibly.

We respect your privacy and do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as:

• Our eCommerce platform and website hosting providers
• Email and SMS communication platforms
• Loyalty and customer engagement platforms
• Payment processors and shipping partners

These partners only receive the information necessary to perform their services and are required to protect your data.

We may work with advertising partners such as Meta and Google to deliver relevant ads and better understand how customers interact with our website.

These partners may use cookies, pixels, and similar technologies to:

• Show you relevant London Harness ads on other websites and platforms
• Measure the effectiveness of our advertising
• Understand browsing behavior and site usage

Our website uses cookies and similar technologies to enhance your browsing experience, understand how our site is used, and help us improve functionality.

You can adjust your browser settings to disable cookies if you prefer, though some parts of the site may not function as intended.

We take reasonable and appropriate measures to protect your personal information. While no system is completely secure, we work with reputable platforms and partners to safeguard your data.

You always have control over how we communicate with you:

• Opt out of marketing emails at any time
• Opt out of text messages by replying “STOP”
• Contact us to request updates or changes to your information

For any requests, please reach out to us at:
[email protected]

Some browsers offer a “Do Not Track” (DNT) setting. Our website does not currently respond to DNT signals.

Depending on your location, including states like California, you may have rights regarding your personal information, such as the right to request access to or deletion of your data. You may also have the right to opt out of certain data uses.

To make a request, please contact us at [email protected]

Our website and services are not intended for children under 13, and we do not knowingly collect information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or systems. Updates will be posted here with a revised effective date.

If you have any questions, we’re always happy to help:

London Harness
45 Central Street Wellesley, MA 02482
[email protected]
(781) 237-5950