Online Return Policy

We want you to be completely satisfied with your purchase from London Harness. If for any reason you are not happy with your purchase and would like to return or exchange an item, please email us at [email protected] for a Return Authorization Number.

All returns should be sent to:

London Harness
Attn: Returns
45 Central Street
Wellesley, MA 02482

Please note that monogrammed and other personalized items cannot be returned. All sale merchandise is non-refundable.

Returnable merchandise must be returned within 30 days from the date you received your order and in new and resalable condition. Customers are responsible for the shipping cost when mailing items back for return or exchange. Shipping via tracked or insured mail is recommended, as London Harness is not responsible for any lost, stolen, or damaged packages. Once received, please allow 5 business days for us to process your return, exchange, or credit. Refunds will be issued to the original form of payment.
The original shipping charges will not be refunded.

EXCHANGE OR RETURNS IN STORE

Items purchased online may be exchanged or returned at our London Harness store if they are accompanied by the original online order confirmation.

Fast & Free Delivery

Spend $250 or more and receive free shipping.

The majority of your orders are shipped directly from our store in Wellesley, Massachusetts. We do our best to process all online order within 24 to 48 hours. You will receive tracking information as soon as your order is ready to ship.

If you selected Local Pick Up as your delivery method, you will receive an email when your order is ready for pick up. All local pick up orders will be held at the store under your name.