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Online Return Policy: If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund of the purchase price, minus the shipping, and any other charges. Please note, however, that monogrammed and personalized items cannot be returned. To expedite your return please email [email protected] for a Return Authorization Number. All purchases must be returned within 30 days. All returns should be sent to: London Harness 45 Central Street Wellesley, MA 02482.