Online Return Policy: If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund of the purchase price, minus the shipping, and any other charges. Please note, however, that monogrammed and personalized items cannot be returned. To expedite your return please email firstname.lastname@example.org for a Return Authorization Number. All purchases must be returned within 30 days. All returns should be sent to: London Harness 45 Central Street Wellesley, MA 02482.